DELIVERY INFORMATION

How much does delivery cost?

Aiming to keep this cost to you as low as possible, postage charges start from £5.95 for mainland UK deliveries – this contributes to the postage and packaging costs. We use an “up to 24 hours” delivery service to get our cheese to you quickly. Our delivery service of choice is DHL. Delivery to arrive for a certain time tends to get expensive, though we can happily arrange this if it suits your requirements, please contact us.

At present we only deliver to the UK mainland. Please contact us for a price if you live in the Scottish Highlands and Islands, Isles of Scilly or Isle of Man.

Any online orders placed for these locations will be refunded.

How long does it take?

24 hour delivery
Usually, we will make up your order the day after we receive it, unless you request a specific future date. Orders are dispatched by our chosen delivery service and are then collected from us the following day. We can send cheese to arrive from Tuesday to Friday.

If there are any problems with your order, we will contact you and we will also let you know when your order is to be dispatched. We use an “up to 24 hours” delivery service and would remind you to get your cheese delivered to an address where somebody will be able to put it straight into the fridge. The courier will require a signature, otherwise he will take the parcel back to the depot where it will not be refrigerated.

Please note that one order will be delivered to one address. If you require delivery to two addresses, then please place two orders.

How is the cheese packaged?

We use a robust cardboard box, packing materials such as wood wool and ice packs to keep the cheese cool in transit. We want you to like the look of your delivery in addition to liking the taste of it. Please ensure you recycle our packaging.

How can I pay?

Our online shopping system allows you to securely pay for your purchase through PayPal. Please follow the instructions on the screen as you go through the payment system. If you have any further queries about payment, please contact us.

Cheese sizes

The sizes we suggest for each cheese are approximate. Never a fixed size product, cutting from two different handmade cheese can result in two different-sized pieces. We will always try to be as accurate as possible and if one piece in your order is a little bit light you can be assured that another will be a little bit heavy to compensate.

Cheese availability

Very occasionally a cheese will not be available to fulfil your order. If this is the case, then we will leave this cheese off your order.

What we ask of you

We want to get your cheese to you as quickly and as perfectly as possible. But we do need your help in order to achieve this. Please make sure that your address is ENTIRELY ACCURATE, especially the POSTCODE. That way the delivery driver cannot blame the address. Please also give us an accurate contact number for the DAY OF DELIVERY. If your neighbour is to take in your delivery, then that is your neighbour’s number. If it is your work address, then perhaps that is your mobile number? That way if the driver is having trouble finding you, he has a number to call. And last but not least, please make sure that there is someone at the address to receive the delivery and place it straight in the fridge if it is cheese. The driver will need a signature in order to deliver the parcel. We cannot be held responsible if your product is not delivered due to a wrong address or due to nobody being available to sign for the parcel. If you ask for your cheese to be left somewhere that is not refrigerated, we cannot be held responsible for it from that point onwards.
Do think carefully if the cheese is being sent as a gift too. When are they likely to be in? Is a work address best? You might choose to let them know that something is coming to make sure that they will be in.

Returns

We make every effort to get your cheese to you in good condition. Should you find, however, that your order is not in a satisfactory condition, or has been damaged in transit, we will need you to notify us within 24 hours and we will do everything that we can to put it right. We may also require you to send the cheese back to us.

Returns Address:

FAO: RETURNS
Belton Farm
Whitchurch
Shropshire
SY13 1JD